Business Update
15 April 2020 - Midday
As essential supplier of services through the COVID-19 Level 4 government lockdown across New Zealand, Castle Parcels have continued to operate and deliver freight on behalf of businesses that are open to trade as designated by the government.
Our delivery priority in order of importance through the lockdown has been, and will continue to be, medical, pharmaceutical and educational. All other freight will be delivered as and when resource and time allows.
Staffing and courier levels across the country are not at full strength, as a significant number of our people have elected to take self-isolation through the lockdown. As such we will take additional time to deliver the volume of freight that we are receiving that is not considered top priority and as a consequence response to queries will also be delayed.
With this in mind please allow up to 4-5 days delivery time for goods being delivered to residential addresses. We will do all we can to minimise any delays from the date of despatch.
Thank you for your patience and understanding as we are doing all we can to manage what are challenging times, we will do all we can to assist in any way possible. We would also respectfully ask that you refrain from ringing our call centres to ascertain an update on a delivery, as we are operating with skeleton staff and we need to manage our priority customers in the first instance.
Please stay safe.
The team at Castle Parcels